Registration and password:
Upon registration you will asked for an e-mail address (USERNAME) and relative password. Please make a notice of said data for future access to your account (capital and small letters are different for the system, so please pay special attention). Our staff does not know your password as same is saved in encrypted form. In case you have forgotten your password, by using the password recovery feature you will automatically receive an e-mail generated by the system containing the data of your registration.
As the mail is sent in automation and in most cases is identified as spam if you have an antivirus/spam system, if you use the password recovery feature we recommend that you temporarily deactivate your anti spam. The e-mail will be sent to the address indicated in your registration so please take care when typing same. In case you are not able to recover your password, please contact us and one of our operators will reset your password and will manually assign another password.
Please use the contact form for this operation:
Verdenergia srl is not be responsible for any damage or loss, direct and/or indirect, deriving from the sale of good and services proposed in the catalogne published on theVerdenergia srl website even for delayed or non delivery of the product, nor for correspondence of the goods to the specifications as published on the site, nor for any other reason which is not directly attributable to Verdenergia srl.
Technical information inserted on the Verdenergia srl website is obtained from information published by the manufacturers of the goods inserted in our catalogue. Verdenergia srl therefore reserves the right to modify/adapt technical and dimensional information of the product in the catalogue, as communicated by the producers, even without prior notice.
Availability of Products
In the product catalogue published on the Verdenergia srl website.
Since access and the possibility to submit orders online modifies in real time the availability of the product, Verdenergia srl cannot guarantee the confirmation of the goods ordered.
Risk and Property
The goods are sent carriage paid and insured as per charged in the invoice. The goods are under the responsibility of Verdenergia srl up to destination to customer’s address. In case the goods are shipped carriage forward, as per customer’s request (customer sends his carrier to pick up the goods from our warehouse), the risk is borne by the customer from the moment of delivery to the carrier. At the moment of delivery of the goods, the customer must verify that the packages are whole and that the number and quality corresponds to the accompanying delivery document (DDT). In the event of deformity of the goods, the customer must immediately place a note on the document of the courier by placing the wording “subject to inspection of the goods” and within eight days notify Verdenergia srl via fax or e-mail. Even if the package delivered is whole, the goods must be checked within eight days from receipt of same. Any hidden damages must be notified in writing via fax or e-mail within eight days. Any notification after said terms,will not be taken into consideration. Any declaration stated is the responsibility of the customer.
Orders are accepted only in written form, via fax or Internet (online). The customer submitting an order via Internet will receive notice, at the end of the procedure, confirming the order or via e-mail indicating the relative order number; assuming that after having sent the order, an order number does not appear (after a few minutes), the request will be considered as not having been accepted, to all effects of the law, even for accounting or administrative purposes or absence of the product.
For deliveries in Italy the minimum order is indicated in the cart, for goods within the EU the minimum order is € 150,00 (excluding transport costs). For customs purposes we do not deliver plants outside the EU. Transport charges are automatically calculated by the system and are to be considered as a mere indication. In case of deliveries to secluded parts of the world, should the charges calculated automatically not be enough to cover the effective shipping cost, we shall contact you and inform you of the actual transport cost. If you consider this cost to be too high, we shall deduct the corresponding amount from the order, and you can send your transport company to collect the goods. However, we reserve the right not to deliver to parts of the world that are not covered by transport companies we consider reliable.
All the prices on the website, in the relative column, include VAT. Prices can be modified at any time, without prior notice.
Goods supplied must be paid by advance bank wire, unless otherwise agreed to in writing with Verdenergia srl).
Orders with bank wire payments are processed only once the amount has been credited to the account.
COD (cash on delivery is available only in Italy)
Bank details for bank wires:
BANCA POPOLARE FRIULADRIA
Agenzia di San Giorgio di Nogaro
Beneficiario : VERDENERGIA srl
SWIFT CODE: BPPNIT2P069
Shipping and deliveries
Deliveries, unless otherwise agreed to, will be carried out by specified transport companies chosen by Verdenergia srl or its representative. The delivery cost is automatically calculated by the system based on the destination and weight-volume of the goods. We do not deliver to upper floors.
In case of theft or loss, Verdenergia srl undertakes to send a new product and, where same is not available or is finished, will propose a different product but with the same properties, with the right on the part of the customer to refuse said new product and request the issue of a credit note relative to said product.
In case the transport company has been entrusted by the customer, Verdenergia srl shall not be held liable for any loss of or damage to the product from the moment the goods have been handed over to carrier at our warehouse.
The delivery time to the courier (purely indicative) is approximately 2-5 working days from the date of the order plus 1-3 working days for the delivery at destination, with the exception of variations due to force majeure.
Delivery, unless otherwise agreed to in writing between the parties, will take place during weekly office hours, excluding holidays, from Mondays to Fridays.
For non EEC exports any import customs duties shall be borne by the recipient.
IMPORTANT: At the moment of delivery of the goods by the courier, the customer is required to check: that the number of packages delivered is the same as the number indicated in the delivery document; that the packaging is whole, not damaged or wet or otherwise altered including materials used to close the package (adhesive tape or metal straps).
Possible damages or the number of packages that do not correspond, must be notified immediately to the courier effecting the delivery, by placing the wording “subject to inspection of the goods” on the accompanying delivery document and confirming via fax, e-mail or registered letter to Verdenergia srl, via San Giorgio, 33050 CARLINO (UD).
Attention: If delivery is accepted without the necessary reserve as stated above, no claims can be made at a later date to Verdenergia srl for missing items or damages caused during transport but only directly to the courier.
All goods sold benefit from a warranty by Verdenergia srl and possible authorised service centres.
ENGRAFTMENT WARRANTY: no warranty is issued for engraftment or growth of the plants sold as same cannot be controlled by Verdenergia srl.
MONEY BACK GUARANTEE
If the items purchased are not to your satisfaction you may request a substitution or reimbursement within 10 days from date of receipt of same. You can simply send them via parcel post or courier by carriage prepaid enclosing the purchase document of the materials to be returned or substituted (without such document it will not be possible to proceed with the substitution or reimbursement). Items can be returned within 10 days from date of receipt of same provided that same is still in a new condition and in its original package. All additional expenses relating to the return of the items (transport costs) shall be borne by the customer. In case payment was made via credit card the commission charged for the payment shall be claimed.
Note: We recommend that the items be well packed inasmuch as the customer is responsible for the integrity of same.
Note: The technical and aesthetic features of the items are indicative. The company is not responsible for any typographical errors or variations of features and prices introduced by the producers or for damages caused by improper use of the products.
For any controversy the Court of Udine shall have sole jurisdiction. Laws concerning increase or decrease in VAT, exchange rates or taxes on sales will be adjusted accordingly.
These sales conditions only apply to Italy.
Processing of personal data
We wish to inform you regarding the processing your personal data by our company:
THE REASON FOR THIS INFORMATION NOTICE
The management of the website with regards to the processing of personal data of users is described in this page. Registration on the website involves the acceptance of the following conditions. In the absence of a consent the service cannot be provided.
The information notice is pursuant to article 13 of Legislative Decree no. 196/2003 - Data Protection Law for those who interact with web services.
The information notice is based on Recommendation no. 2/2001 that the European authorities adopted on 17 May 2001, article 29 of direttive no. 95/46/CE, regarding minimum requirements for on-line collection of personal data, in particular, methods, time and nature of the information that users have to supply when connecting to a web page, regardless of the connection. Code on Personal Data Protection (L.D. 196/2003).
In relations to the abovementioned processing of personal data, you may exercise your rights as per article 7 of L.D. 196/2003 and in particular, the right:
1) to obtain confirmation of the existence or otherwise of personal data that regard you and their communication in an intelligibile form;
2) to have information of personal data, the source and method of processing, the logic involved in processing computerised data, identification details of the controller and processor, the parties or categories of parties to whom such data may be communicated or who might come into the possession of same;
3) to obtain updates, rectification or integration of data; the cancellation, transformation into an anonymous form or blocking of data processed in violation of the law, including those not needed to be kept for the purpose for which data was collected or subsequently processed; that the above context has been notified except in cases foreseen by the law;
4) to oppose, in all or in part, for legitimate reasons, to the processing of personal data that regard you, even though relevant to the purpose of collection, in any case, for the purpose of direct marketing or sales or for market researches or business communications. Pursuant to art. 13, 1° co, . b) e c) of L.D. 196/2003, we advise that any refusal on your part to supply data requested could result in the impossibility of this company to accept your order.
The data controller pursuant to LD. 196/2003 is Verdenergia srl and data processor of said data is Verdenergia srl represented by Roberto Visentinm domiciled at the registered office of same.
Approval Consolidated Text ex. art 23
With reference to the above disclosure, the sender of the order freely declares and expresses consent to the processing of his/her personal data by Verdenergia srl, communicated to said company or during the course of subsequent supplies or assistance, authorising at the same time the communication and diffusion, even overseas, of all the above data even to other persons, companies or entities that supply the publishing company services connected with activity or relative to the protection, management and collection of receivables.
a) Having read the information note, I give my consent to the processing and communication of my personal data to companies that perform functions necessary or instrumental in providing a service, and companies appointed for the protection of credit under this contract that can, for the same purpose, transmit same to third parties. In the absence of my consent the service cannot be provided.
b) Having read the information note, I give my consent that the data supplied by me can be used (even via electronic mail) to send information and business offers by Verdenergia srl and third parties, for market researches, sales and business statistics. In the absence of my consent the service cannot be provided.
c) Having read the information note, I give my consent that the data supplied by me can be given to third parties for business purposes.
Your communications or request for a quotation can be sent via e-mail to: firstname.lastname@example.org
Verdenergia srl reserves the right, at its own discretion, not to proceed with the shipment of the goods, even after having accepted the order, to those customer who are out of credit, or with outstanding amounts or with disputes.